
Troubleshooting Guide 2-1
CHAPTER 2
TROUBLESHOOTING GUIDELINES
This chapter provides guidelines on what to do when someone suspects that there is a problem with the
network. The guidelines in this chapter are from a system manager’s viewpoint and cover the following items:
• Problem identification and notification
• Problem verification and information gathering
• Theory development
• Theory testing
Figure 2-1 and Figure 2-2 provide flowcharts of the troubleshooting process to isolate a network problem
down to one of the categories covered in Chapters 3 through 9. Details are contained in the sections referred to
in the flowcharts.
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