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Case Field Requirements

Developing the Case Library SpectroRx (SPECTRUM Resolution Expert)

3-10 User’s Guide 5.0rev1

Problem Detail

• Use normal text to describe the problem.

• Keywords should be enclosed in braces ({}), and can be

separated by either a comma or a space. For example,

{LAN2, Printer, failure}.

Parameters

• Even though SPECTRUM provides some parameters such

as IP Address and Model Name, you can also add or edit

entries in the ﬁeld.

• If you add entries, be sure to use the format X=Y, where X is

the parameter and Y is the value. Each parameter/value

expression should be listed on a different line.

Solution Summary • Enter a summary or select one summary from the list in the

Solution Summary dialog box. You can create your own

summaries.

• A single entry can consist of multiple words.

• By default the Solution Summary dialog box is empty.

However, when you generate a seed case library, this list box

is ﬁlled in. As cases are saved, their solution summaries are

also added. You can also modify the list at any time. To do so,

use an editor of choice to edit the sol_list ﬁle in the

<SPECTRUM>/CBR directory. See Appendix B, Customizing

the Environment.

Solution Detail

• Use normal text to describe the solution to the problem.

Runable Solution

• If appropriate, enter an executable command that will

resolve this problem and problems similar to it.

• The command can take the following arguments: $pc

(Probable Cause), $pcat (Problem Summary, and

$<parameter> (any parameter from the Parameters ﬁeld).

Results

• Use normal text to describe the results of the solution

described in the Solution Detail or the Runable Solution

ﬁelds.

• The results may indicate that the problem was completely,

partially, or not resolved.

Notes

• Enter comments for other users, reminders to yourself, or

introductory information for e-mail in this ﬁeld. Use normal

text.

SpectroRx Field Requirements

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